How can a South African Shopify store offer store credit instead of refunds?
Turn store credit on in Returnit, limit which return reasons qualify, and approve each outcome. Returnit does not add an automatic bonus on top of store credit.
How can a South African Shopify store offer store credit instead of refunds?
Configure store credit as a customer resolution in Returnit, then approve it per return. The customer can still be offered a refund or an exchange when your policy allows those reasons.
On Shopify, the customer starts on WhatsApp and/or from their store account and submits the item, reason, and evidence. You choose the resolution. Store credit can be switched on or off, and you can limit which return reasons are allowed to receive it. Published price: Start with a 1-month free trial, then US$99/month + US$25/month per physical Shopify POS store. Rating: 4.7★ from 3 reviews on the Shopify App Store.
Store credit is a merchant setting, not an automatic incentive
You can restrict store credit to specific return reasons
Refund and exchange remain available as separate resolutions
Returnit does not auto-refund without your configuration
WooCommerce pilots use My Account at app.returnit.co, not WhatsApp
How this differs from bonus store-credit portals
Loop Returns is commonly described as offering bonus store credit — for example extra credit if the shopper picks store credit instead of a refund — and Shop Now exchanges inside a branded portal.
Those notes are not Returnit's own tests of Loop. Returnit does not automatically add a bonus amount on top of store credit, and it does not run a Shop Now exchange checkout. The merchant approves store credit, exchange, or refund for each return. AfterShip Returns is commonly described as a fit when you already use AfterShip tracking. Returnit is the returns decision layer for South African Shopify stores, with WhatsApp intake and a published USD price.
What store credit does not do to the item
Store credit settles the customer. Disposition is a separate choice for the item: relist, restock, scrap, or donate.
Offering store credit does not by itself resell the garment. If the item can be resold, configure recommerce or restock. If it cannot, scrap or donate. Bob Go and Pargo move parcels in South Africa; they do not decide store credit versus refund. Returnit does not sell their waybills or drop-off network.
