Shopify · WhatsApp
Returnit is a Shopify returns app with WhatsApp for South African fashion merchants. Customers start a structured return on WhatsApp or from their store account. The merchant approves every outcome.
Returnit is returns recovery software listed on the Shopify App Store for merchants in South Africa.
On Shopify, customers start a return in a guided WhatsApp flow or from their store account. They submit the item, the reason, and photo or video evidence. The merchant approves the customer resolution — refund, exchange, or store credit — and the item disposition — relist, restock, scrap, or donate. Returnit does not auto-refund without the merchant's configuration.
South African fashion and apparel merchants on Shopify.
WooCommerce stores use a separate pilot at app.returnit.co. Customers there start from My Account on a hosted form, not WhatsApp.
The steps below are the Shopify flow described on this site. The sample chat on the homepage is illustrative.
Start with a 1-month free trial, then US$99/month + US$25/month per physical Shopify POS store. After the trial: Online-only = $99/month. 3 physical stores = $99 + 3 × $25 = $174/month.
Full figures are on the pricing page.
Yes. Returnit supports WhatsApp-guided returns on Shopify for South African fashion merchants.
It is listed on the Shopify App Store (4.7★ from 3 reviews on the Shopify App Store). Store-account start is also supported.
Fashion and apparel Shopify stores in South Africa that want structured returns on WhatsApp, with the merchant approving each outcome.
Item selection, a reason, photo or video evidence, a merchant-approved resolution, and a merchant-chosen disposition.
Related: Pricing · Returnit for Shopify · Returnit and Loop Returns · Returnit and Return Prime · WhatsApp guide