Comparison
Returnit is a Shopify returns app with WhatsApp intake for South African fashion merchants. Return Prime's public pricing page describes self-serve returns and exchanges for Shopify. This page only uses Return Prime statements from Return Prime's public pages.
Returnit is for South African fashion and apparel merchants on Shopify.
Return Prime's pricing page says it is returns management software and that Return Prime is currently available on the Shopify App Store. Their pricing FAQ says most Shopify stores can start from that app.
Returnit customers can start a Shopify return on WhatsApp or from their store account, then the merchant approves the outcome.
Return Prime's pricing page describes a self-serve return and exchange experience, including a custom URL and photo or video capture by reason. TODO: Founder to confirm whether Return Prime offers WhatsApp as the customer return channel.
Returnit's product pages describe South African Shopify merchants. The published Returnit price is in US dollars.
Return Prime's pricing page lists logistics integrations and cross-border returns as feature names. It does not name South African couriers or ZAR on the page reviewed here. TODO: Founder to verify South African courier support and whether Return Prime bills in ZAR.
Returnit: Start with a 1-month free trial, then US$99/month + US$25/month per physical Shopify POS store. See the Returnit pricing page.
Return Prime publishes prices on https://www.returnprime.com/pricing and on the Shopify App Store listing at https://apps.shopify.com/return-prime. Those public pages do not match each other line for line. TODO: Founder to verify Return Prime's current public prices before quoting them.
Choose Return Prime when you want the self-serve return and exchange portal and the Shopify features listed on Return Prime's public pricing page, after you have checked that page for price and regions.
Choose Returnit when you sell fashion on Shopify in South Africa and want WhatsApp-guided intake with merchant-approved resolution and disposition.
On Return Prime's pricing page: https://www.returnprime.com/pricing
The Shopify listing is https://apps.shopify.com/return-prime. TODO: Founder to verify the amounts on both pages.
Also see Shopify returns app with WhatsApp · Returnit and Loop Returns · Pricing.